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How to Restore iPhone from Backup

I need help restoring an old iPhone backup to a new phone.
Today a friend took her iPhone 3GS in to get the battery replaced, and ended up walking out with a completely new phone. I wanted to help her restore the settings/data from the old phone but it's proving to be a challenge.
Before she went to the Apple Store, she did a full backup of the old phone. When I first plugged in the new phone, iTunes indicated that the iOS version of the phone didn't match the backup, so I had to first setup the phone as a new device, and then Icould restore from backup.
Setting the phone up as a new device worked fine, but now when I right-click on it and try to restore the old backup, all I see is a backup made just minutes ago. What did I do wrong? Should I not have named the new phone the same as the old phone?

Restoring an old iPhone backup to a new phone is a risk work, if you are not so confident to make it work smoothly, you may fail like the enquirer.
Whenever you synced your iPhone to your computer, your data is backed up automatically. If you made frequent backups of your important data in your iPhone, you can easily recover your lost data from backup files. The iPhone Data Recovery software enable you to find the backup file and preview the contacts, SMS, photos, videos, calendar, notes and call history. You can recover any part of them according to your needs. The following are detailed steps of how to recover lost iPhone data from iTunes backup files and restore data from iCloud backup files.
Download the trial version below for free to have a try.

Tutorials 1: How to Restore iPhone from iTunes Backup

Step 1.Select the device backup file to extract
Launch the program and choose "Recover from iTunes Backup File" on the top. After that, all the data will be displayed in categories. What you need to do next is choosing the one that you want to recover, and click "Start Scan".
restore iphone from backup
Step 2.Restore iPhone data from iTunes backup files
Here all files in the backup has been displayed, and you can preview and check them one by one. After preview, check those you want back and hit to "Recover" and save them.
how to restore iphone from backup
Step 3.Do backup well
To prevent the second time of data losing from your iPhone, please remember to backup it on your computer well.

Tutorial 2: How to Restore iPhone from iCloud Backup

Step 1.Install the program and sign your iCloud account
First of all, start the program and select "Recover from iCloud Backup File" choice, and sign in your iCloud account as it requires.
how to restore iphone
Step 2.Download and export your iCloud backup
After entering the program, you are provided the backup files of your iCloud backup account automatically. Choose any data you want to recover by clicking "Download" button. The whole progress of downloading depends on the amount of your data.
restore iphone from backup
When it's complete, click the same button to start extracting, and you'll get a interface as below.
restoring iphone

Step 3.Preview and restore iPhone from iCloud
You can take a preview of the data you get after the scanning, such as contacts, photos, messages, notes, videos, etc. You can choose any data that you'd like to restore by ticking it.
iphone restore

iPhone Data Recovery – a mighty recovery software designed for iDevice users to recover deleted data from iPhone, iPad, iPod touch, empowers you to get back deleted photos, text messages, contacts, notes, videos from your devices. Providing that you are in need of finding a suitable and practical software to help you recover deleted photos from iPhone as well as videos, contacts, iPhone Data Recovery is your final appeal beyond doubt.

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