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Frequently Asked Questions

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Why do I need to keep iTunes installed on my computer when using iOS Transfer

You need to make sure that iTunes is installed on your computer when using this program.
Because when you use the software, it needs certain data from your iTunes. If the iTunes is uninstalled on your computer, then the button of "to iTunes" will be unavailable, and the device won't be recognized by our program, neither.

Why the program can't recognize my iOS devices What should I do

The following reasons may cause program can't recognize your device:
1) iTunes is not installed properly, so the device is not detected by iTunes.
2) Apple Mobile Device service is not started.
3) The password of the screen is locked and the device doesn't have trust authority.
4) The iOS version is lower than iOS 5.0.
5) iCloud is open when you connect the device with the computer.
To fix it, you can check if the device can be detected by iTunes.
First, you need to check the version of iTunes is the latest one before connecting your iDevice to computer. After that, you can open the iTunes and make sure that your iTunes can recognize your devices first. Then connect the iDevice to computer via cable, your computer will detect your iPhone, iPad or iPod Touch automatically.

What is the difference between trial version and registered version?

The trial version and registered version is basically the same product, except that there are quite a few limitations on the former version:
you can only transfer 3 messages and 3 contacts, export 30 multimedia files and 20 photos.
Besides, the trial version will be expired after 30 days.The above limitations will be unlocked after you purchasing the full version.

How to register iOS Transfer to get the full version?

Open iOS Transfer and click the button on the right corner of the program interface then hit the menu icon to open a register window. At last, simply copy and paste your license code and email address in the dialog and click Register.

What to do when the program crashes during the transferring process?

First, make sure you are running the latest version of iOS Transfer which you can download on our product page. If the problem persists, try uninstalling and reinstalling the program. You may contact us via support#recovery-ipad.com (replace # with @) if the methods don't work.

Can I transfer Data between iOS devices?

Yes, you can. Apart from transferring data between iDevice and computer/iTunes, iOS Transfer allows you to transfer content directly between iPhone, iPad and iPod.

Can iOS Transfer back up my notes from iDevice to computer?

Our team is still working hard to enable iOS Transfer with the function of backing up notes. As of this time however, enjoy some other useful features on the program. Should any new features come up in the near feature, we’ll make sure you are the first to know.

How can I update iOS Transfer when there is a newer version?

What you need to do is click the menu icon on the program window and navigate to "About" > "Check Update" to upgrade the program. Another option is to download the latest version on our product webpage.

Is my computer system compatible with iOS Transfer?

See if your computer system meets the following requirements:
Windows OS: Windows 8.1/8/7/Vista/XP (32 bit or 64 bit)
Mac OS: Mac OS 10.10 / 10.9 / 10.8 / 10.7
CPU: 1GHz Intel/AMD CPU or above
RAM: 512 MB or more (1024MB Recommended)
Resolution: 1024×768 display or above
Hard Disk Space: 1G and above free space
Others: Apple Device Driver & iTunes in the latest version

Is my phone supported by iOS Transfer?

Supported iPhone: iPhone (including iPhone 6/6 Plus)
Supported iPod: iPod shuffle, iPod classic, iPod nano, iPod touch
Supported iPad: iPad Air 2, iPad Air, iPad mini 2, iPad 4, iPad mini, The New iPad, iPad 2, iPad

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