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Frequently Asked Questions

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1. What is the difference between the trial version and the full version of Data Recovery?

Free Download allows free evaluation of the tool and shows preview of files in the main interface. To save the recovered files, you need to register the product.

2. How to save the scan result?

Once finishing the scanning process, please click on the “Save Scan”. In the pop up windows, please choose a saving path and click on the "Save" to save the scan result as a .res file.
Note: Please do not save the scan result to the original location where you lost the files. Because this may do the overwriting to the original file, making it damaged.

3. Can I recover files deleted a long time ago?

Well, I can’t give you a certain “Yes” or ”No”, because it depends on whether the lost data are overwritten by any new operations on the device. If it was lost a long time ago but no new operations were done on the device, then it is probably that the lost files can be recovered. But if you have saved new data onto the partition where the deleted files were or have done any other operations, the data may have been overwritten and the data may not be recoverable.

4. Can I recover the files from the HDD of my crashed system?

Yes, you can take out your HDD and connect it on to a working computer. Then install the product on this working computer to recover lost data on the original hard disk. To avoid the overwriting of the lost files, it is advisable to save the recovered files to one of the hard disks on the working computer.

5. Can I recover the files from a CD or a DVD?

The product can only recover data from devices, which can be recognized as removable storage devices on the computer. Therefore CD / DVD can't be recovered by this product if they are erased. In the future, you can make a back up of the CD / DVD on your computer to avoid losing data.

6. Can I recover files from iPhone, iPad or iPod?

The product can only recover data from devices, which can be recognized as removable storage devices on the computer, such as iPod Nano, iPod Classic&Shuffle. But iPod Touch, iPhone and iPad are not supported. Another product iPhone Data Recovery can do this and you can download it from the link below.
Windows version: http://www.recovery-ipad.com/downloads/ios-data-recovery.exe
Mac version: http://www.recovery-ipad.com/downloads/mac-ios-data-recovery.dmg

7. What equipments does Data Recovery support?

The product supports PC and other mobile devices, that can be recognized as removable storage devices, such as cameras and their storage cards, mobile phones and their memory cards, mobile hard disks, USB drives, MP3/MP4 players, iPod series (Nano, Classic & Shuffle), floppy disk, zip disk and so on.

8. What formats can I recover using Data Recovery?

The supported formats are as follows:
Document: DOC/DOCX, XLS/XLSX, PPT/PPTX, PDF, CWK, HTML/HTM, INDD, EPS, etc.
Image: JPG, TIFF/TIF, PNG, BMP, GIF, PSD, CRW, CR2, NEF, ORF, RAF, SR2, MRW, DCR , WMF, DNG, ERF, RAW, etc.
Video: AVI, MOV, MP4, M4V, 3GP, 3G2, WMV, ASF, FLV, SWF, MPG, RM/RMVB, etc.
Audio: AIF/AIFF, M4A, MP3, WAV, WMA, MID/MIDI, OGG, AAC, etc.
Email: PST, DBX, EMLX, etc.
Archives: ZIP, RAR, SIT, etc.

9. What are the system requirements for Data Recovery?

Supported OS: 64 bit & 32 bit of Windows7/Vista/XP/2003/2000
CPU: Pentium 1000MHz and above
Hard Disk: 10 MB of free space
RAM: 1G and above
Note: To avoid data overwriting, it is advisable to connect an external storage media to install Data Recovery and save the recovered data there if your computer only has one partition.

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